#28 most asked· 2× cited on Reddit· Customer comms
Two-way SMS off your personal phone
Customer replies go to a shared business number visible to office + owner — not your personal mobile.
By Daniel Hall · Automation builder at Made 4 Tradies
Customer replies go to a shared business number visible to office + owner — not your personal mobile.
Why it matters: The line between business and personal phone is a daily complaint; team can't see what the customer told the boss.
The evidence
2 verified Reddit threads
Every quote is traceable to a real Reddit thread. Click any source to read the original tradies asking for this.
- r/smallbusiness
'What's the best SMS service for texting specific individuals, not bulk texting.'
- r/GeneralContractor
'Managing construction texts & emails' — exploring centralized communication tools.
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