#36 most asked· 2× cited on Reddit· Reviews & reputation
Negative-review early warning
Survey the customer first — if they're unhappy, route the feedback to you privately before they post publicly. You get a chance to fix it.
By Daniel Hall · Automation builder at Made 4 Tradies
Survey the customer first — if they're unhappy, route the feedback to you privately before they post publicly. You get a chance to fix it.
Why it matters: A 1-star review never written is worth more than ten public-relations replies.
The evidence
2 verified Reddit threads
Every quote is traceable to a real Reddit thread. Click any source to read the original tradies asking for this.
- r/GoogleMyBusiness
Top comment: review gating violates Google's terms of service.
- r/smallbusiness
Post describes routing positive to Google and negative to private; top comment warns about 'review gating.'
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